Shipping Policy
Why Shop with proformanceusa.com?
Because you get reliable, worry-free shipping — and it's free on orders over $300.
Where Do We Ship?
We deliver to most major countries and regions, including: Hong Kong SAR, Japan, Russia, South Korea, Canada, Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States.
How Fast Will You Get Your Order?
Order Processing: Orders are processed within 2–5 business days after payment confirmation. (Orders placed on weekends/holidays may take a bit longer.)
| Order Value | Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|---|
| Under $300 | DHL / UPS / FEDEX / USPS | 3–7 Business Days | $20.00 |
| $300 or more | DHL / UPS / FEDEX / USPS | 3–7 Business Days | FREE |
Total Delivery Time = Processing Time + Shipping Time (Depending on your location)
Free Shipping on Orders Over $300
Orders of $300 or more qualify for free shipping. Standard shipping for smaller orders is a flat $20. No hidden fees, no extra charges — what you see is what you pay.
Real-Time Tracking
You'll receive a tracking number by email as soon as your order ships.
Tracking info updates within 48–72 hours.
Can't track your package? Contact us — we'll resolve it within 48 hours.
Delivery Guarantee & After-Sales Support
Lost or Delayed Package?
If your order is lost in transit, we'll send a replacement or issue a full refund — your choice.
Delivery Delays
International shipping may be affected by factors like COVID-19. If your order is delayed, just email us and we'll check with the carrier right away.
Order Changes & Cancellations
Address Changes
For security, we can only ship to the address provided at checkout. Please double-check your info before placing your order.
Order Cancellations
You can cancel your order within 24 hours if it hasn't shipped yet. Contact us as soon as possible.
About Taxes & Customs
In rare cases, your order may be subject to local customs fees or taxes. These are charged by your government, not by proformanceusa.com. For details, please check with your local customs office.
Still Have Questions?
Our support team is here to help! Email us at [email protected] — we respond fast and are happy to assist with any shipping or order questions.
Shop with confidence at proformanceusa.com — Fast, Free, and Worry-Free Delivery!