Privacy Policy

Personal Information

• Full name
• Company name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Vehicle or equipment information related to diagnostics support

Transaction Information

• Products purchased
• Subscription or software renewal information
• Order history
• Warranty claims
• Technical support records

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• App usage data
• Diagnostic connection information
• Website interaction data

Communication Information

If you contact us through email, forms, phone, social media, or messaging platforms, we may retain those communications for support and training purposes.

We use your information to:

• Process and fulfill orders
• Provide customer support and technical assistance
• Deliver software updates and product notifications
• Improve our products, applications, and services
• Manage subscriptions and renewals
• Send invoices, receipts, and order confirmations
• Respond to warranty or repair requests
• Improve website functionality and user experience
• Prevent fraud, unauthorized access, or misuse
• Comply with legal obligations

We may also use your information to send promotional or educational communications related to our products and services. You may opt out of marketing emails at any time.

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Software hosting providers
• Technical support providers
• Warranty and service partners
• Marketing or analytics platforms

We may also disclose information:

• When required by law
• To comply with legal processes
• To protect our rights, customers, or business operations
• In connection with a business merger, acquisition, or asset sale

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Support marketing and advertising efforts

Certain Proformance Diagnostics products, applications, and software may collect operational or diagnostic data to provide functionality, improve performance, troubleshoot issues, and support software updates.

We implement commercially reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Maintain business and tax records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your personal data
• Correcting inaccurate information
• Requesting deletion of your data
• Opting out of marketing communications
• Requesting information about data collection practices

Our website or software may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

Our products and services are intended for business and professional use and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

If you access our services from outside the United States, you understand that your information may be transferred to and processed in the United States.

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on our website.

Proformance Diagnostics

Email: [email protected]

Website: www.proformanceusa.com