Warranty Policy

At Proformance Diagnostics, we stand behind the quality and reliability of our products. All of our hardware is built for real-world use by drivers, technicians, and fleets, and is backed by a limited warranty.

Standard Warranty Coverage

All Proformance Diagnostics hardware products come with a standard 1-year limited warranty from the date of purchase.

This warranty covers:

• Defects in materials and workmanship
• Hardware failures under normal use conditions

What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, or improper handling
• Damage from unauthorized modifications or repairs
• Normal wear and tear
• Damage caused by improper installation or operation
• Cosmetic damage that does not affect functionality

Warranty Process

If you experience a hardware issue, please contact our support team at [email protected].

Please include:

• Order number or proof of purchase
• Photos or videos (if applicable)

Our team will review your request and assist with troubleshooting. If a warranty claim is approved, we will provide instructions for repair or replacement.

Repair or Replacement

At our discretion, Proformance Diagnostics will:

• Repair the defective product, or
• Replace it with the same or equivalent product

Shipping

• Customers may be responsible for shipping the product to us for inspection
• Proformance Diagnostics will cover return shipping for approved warranty claims

Limitations

This warranty is non-transferable and applies only to the original purchaser.

Proformance Diagnostics is not liable for:

• Any indirect, incidental, or consequential damages
• Loss of use, downtime, or business interruption